FAQ

Yes, we provide fast support by email. Free of charge. Just use this contact form.

Operating hours: Monday - Friday from 8am - 5pm GMT (London, UK).

We offer a 30 day full money back guarantee.

We can probably resolve any problem you have, but if you would like a refund, just ask us and we will send the refund within 24 hours.

Yes, the license lasts forever. It is a one-time fee (except for Magic Touch™). You can upgrade to the latest version at any time or you can stick with your version.

Our tools work in all major browsers, as specified on the compatibility chart. To see the chart, go to the product page e.g. Magic Zoom™ and click the Version tab.

The license agreement does not permit you to alter, remove or decode any of the source code.

However, our tools offer so many customisation options that they can probably already do what you need. They also have APIs that give you even more control.

If you would like a feature that does not yet exist, please email us to request it. We might be able to add it for free or there may be a small fee.

Yes, choose the installtion service for just £29 at the checkout. We can normally complete your installation within 2 hours. If you require a particularly complex installation, ask us for a quote. We charge per hour and our rates are favourable.

Most installations are easy and you can do it yourself. If you are stuck, email us your questions, including the URL of your page.

Immediately after your payment is authorised, you will be redirected to your download URL. The URL will also be emailed to you.

If your card cannot be authorised immediately, the status of your payment will be shown and you will receive your download URL as soon as payment is complete. Contact us if you are in a hurry.

If you have installed the module for Joomla, Magento, Prestashop or another platform, you can upgrade to the full version as follows:

1. Buy a license for the tool you have installed e.g. Magic Zoom™.
2. Unzip your license and upload your licensed JavaScript file to your site, overwriting the demo one.

Choose between 3 payment providers: PayPal, Google Checkout, Avangate. Pay by credit card, debit card, bank payment or even check.

-	bank funding	bank funding
-	-	checks and fax orders

Use your unique download URL to get the latest version of your license.

If you have an old version and don't qualiy for the latest version, you can upgrade to the latest version for a 50% discount. Read our generous upgrade policy.

• We recommend emailing us - it is free and we reply fast. Email us.
• If you have a sales question and want to speak with us, please email us and we will call you back.
• Telephone support is available if you buy 1 hour of tech support.